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As a customer, have you ever felt dissatisfied with a product or service? Is it possible that customers may be similarly unhappy with your company? Being aware of and exploring your consumers' diversity constitutes the best source of information available if you are to lead the way in design innovation, marketing orientation and service provision. Universal Design: The HUMBLES Method for User-Centred Business offers every type of organization a clear understanding of the role and value of Design for All/Universal Design (the intervention in environments, products and services to enable everyone, regardless of age, gender, capabilities or cultural background, to enjoy them on an equal basis). The seven phase model integrates the users' point of view, enabling you to assess your current business strategy and design practices, and make your product or service appealing to all your potential customers, thus creating a better, more consumer-oriented experience. This book is a must-read for organisations who wish to consider their products and services from the customer point of view and so gain an advantage over their competitors.

• Sales Rank: #7235816 in Books
• Published on: 2012-01-01
• Original language: English
• Number of items: 1
• Dimensions: 9.70" h x .90" w x 6.60" l, 1.45 pounds
• Binding: Hardcover
• 256 pages

Review
'This book is required reading for those who wish to understand how "Universal Design" is the only way to connect brand to the widest possible public, increasing client loyalty and enhancing company prestige.' Sandro Rosell, President of Futbol Club Barcelona, Spain 'Knowledge of user needs and motivations is vital for offering experiences and products that will satisfy their needs and wishes. The HUMBLES method gives you the tools you need to achieve this.' Eugenia Bieto, General Director of ESADE Business School 'This important text on the scope and significance of "Design for All" is written from a practical standpoint, with careful consideration of various high-profile cases.' Manuel Campo Vidal, President of the Academy of Sciences and Arts of Spanish Television

About the Author
Francesc Aragall is the Founder and President of the Design for All Foundation. The Foundation's main aim is to produce and disseminate information related to Design for All/Universal Design. Francesc started his career as an ergonomist before working in the public sector for ten years. In 2000 he re-entered the commercial sector in the field of engineering, architecture and design with his company ProAsolutions. Jordi Montana is currently the Vice Chancellor of the University of Vic, a professor at ESADE, Faculty of Business Administration, and at the Ramon Llul University, Barcelona. He is also the director of the ESADE Board of Design Management. He holds a PhD in Industrial Engineering (Polytechnic University of Catalonia) and an MBA (ESADE). Apart from teaching, he also acts as a consultant on marketing and design management issues for public and private national and international companies and institutions. He has published several books on marketing and design and is the author of many articles and essays.

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Evidence: Investigation, Rules and Trials shows non-lawyers how evidence is gathered, analyzed in terms of whether or not it is admissible, and then what happens to it at trial and on appeal. A key tool throughout the textbook is a Passim Case involving identity theft. Through this case, the evidence concepts no longer need to be taught in a vacuum. For example, at the evidence gathering stage, students can consider how they might use informal techniques such as a private investigator to gather evidence. They may consider what discovery techniques to utilize and what questions should be asked. In the rules portion of the textbook, they can consider how the rules would apply to evidence from the Passim case. In addition, evidence examples from movies and actual cases that received press coverage are utilized throughout the book. Each chapter will discuss the complex law of evidence in language that non-lawyers can understand, without sacrificing important coverage. This book will be useful to paralegal and criminal justice students, and anyone else who wants to learn the basics of finding evidence and getting it admitted into or excluded from court.

• Sales Rank: #370653 in Books
• Brand: Brand: Cengage Learning
• Published on: 2007-07-24
• Released on: 2007-07-24
• Original language: English
• Number of items: 1
• Dimensions: 9.25" h x .80" w x 8.00" l, 1.27 pounds
• Binding: Paperback
• 352 pages

Features

• Used Book in Good Condition

Review
This text is a well-written, easily understandable text targeted at a community college audience that contains essential information to prepare a student for work in a litigation department at a law office. -Dr. Dominic DePersis, Esq. Broome Community College

This text flows really well and the material is interesting. It contains a good combination of criminal and civil aspects. -Elizabeth Church Lake State University

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1 of 1 people found the following review helpful.
Easy to Follow
By J Le
This book was required for a class in school. Of many text books in school, this one is very simple to read. It gets straight to the point and explains the concept enough to where students will have a clue. Not a bad text book to read for assignments, which makes reading for class much easier.

1 of 1 people found the following review helpful.
Four Stars
By Landon Babbitt
good.

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First published in 1999. Routledge is an imprint of Taylor & Francis, an informa company.

• Sales Rank: #4859011 in Books
• Brand: Brand: Routledge
• Published on: 1998-11-01
• Original language: English
• Number of items: 1
• Dimensions: 8.50" h x .50" w x 5.51" l, .80 pounds
• Binding: Hardcover
• 212 pages

Features

• Used Book in Good Condition

About the Author
University of Hawai'i at Manoa

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• Published on: 1800
• Binding: Hardcover

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Plant operators, electricians, field technicians and engineers will gain a practical understanding of the role and workings of power system protection systems from this work. An understanding of power systems and their optimized management will increase plant efficiency and performance as well as increasing safety levels. This book provides both the underpinning knowledge and basic calculations needed to understand, specify, use and maintain power protection systems, and the practical techniques required on a daily basis.

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* Different fault types
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* Increase plant efficiency, performance and safety levels by developing your understanding of power system protection
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* Coverage includes both the fundamentals and the basic fault and design calculations needed to specify, use and maintain power protection systems

• Sales Rank: #1649647 in Books
• Brand: Brand: Newnes
• Published on: 2005-03-14
• Released on: 2005-02-28
• Original language: English
• Number of items: 1
• Dimensions: 10.39" h x .66" w x 7.68" l, 1.40 pounds
• Binding: Paperback
• 288 pages

Features

• Used Book in Good Condition

Review
“... provides engineers, field technicians, electricians, and plant operators a better understanding of power system protection systems, and as such could be used for company onsite training as well as individual learning ... it is an outstanding resource for obtaining a quick overview of the basic fundamentals of protection systems commonly used in mainly low and medium voltage power systems.”
― IEEE Electrical Insulation Magazine, 2006

From the Back Cover
- Increase plant efficiency, performance and safety levels by developing your understanding of power system protection
- Gain a practical knowledge of the engineering challenges of power system protection: fault types, component types, relay settings, etc.
- Coverage includes both the fundamentals and the basic fault and design calculations needed to specify, use and maintain power protection systems

About the Author
Mark is an Australian Physiotherapy Association titled Sport Physiotherapist, a Fellow of the Australian Sports Medicine Federation, and also a Fellow of the Australian Institute of Management.
He is currently the Executive Officer of the Sports Medicine Australia Queensland Branch, and also holds adjunct academic positions as Associate Professor in the Griffith Health Institute at Griffith University and Assistant Professor of Physiotherapy in the School of Health Sciences and Medicine at Bond University.
His previous positions include the Executive Director of the Australian Physiotherapy Association New South Wales Branch and the Director of Physiotherapy for the Sydney 2000 Olympic and Paralympic Games.
Mark’s international sports event experience as a Sports Physiotherapist also includes the Athens 2004 Olympic Games, the Melbourne 2006 Commonwealth Games and the Vancouver 2010 Olympic Winter Games, as well as numerous other national and international events.

Most helpful customer reviews

1 of 2 people found the following review helpful.
It is really practical!
By Wian
I have bought this item as part of a refresher program on electrical engineering and in this case specifically in the field of power system protection. Although I have only scan read the book yet the practical approach followed in this book is meeting my expectations.

0 of 1 people found the following review helpful.
Applications of real cases and practices, educational approach
By Leonidas Sayas Poma
With many applications interesting practices and good educational approach, also relate actual resultas with the analysis
I recommend to engineers, students of electrical

See all 2 customer reviews...

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Join the Mysterious Benedict Society as Reynie, Kate, Sticky, and Constance embark on a daring new adventure that threatens to force them apart from their families, friends, and even each other. When an unexplained blackout engulfs Stonetown, the foursome must unravel clues relating to a nefarious new plot, while their search for answers brings them closer to danger than ever before.

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• Sales Rank: #22235 in Books
• Brand: Little, Brown Books for Young Readers
• Published on: 2010-10-05
• Original language: English
• Number of items: 1
• Dimensions: 7.75" h x 1.00" w x 5.50" l, .80 pounds
• Binding: Paperback
• 400 pages

Amazon.com Review

Join the Mysterious Benedict Society as Reynie, Kate, Sticky, and Constance embark on a daring new adventure that threatens to force them apart from their families, friends, and even each other. When an unexplained blackout engulfs Stonetown, the foursome must unravel clues relating to a nefarious new plot, while their search for answers brings them closer to danger than ever before.

Filled with page-turning action and mind-bending brain teasers, this wildly inventive journey is sure to delight.

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[Y400.Ebook] Download Unique Ability® 2.0: Discovery - Define Your Best Self, by Catherine Nomura, Julia Waller, Shannon Waller

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Your Unique Ability is the key to a simpler and infinitely more rewarding life and business.

Imagine building your life around doing what you love to do and do best, and being increasingly rewarded by the world for doing so. Your Unique Ability is the essence of you at your best. This combination of passion and talent is so innate that you may even not realize how special it is, yet it s how you create the most value for others, and enjoyment and energy for yourself in all areas of life. Focusing on it is the key to realizing your own brand of genius and your greatest success in life.

Get crystal clear on your Unique Ability with the proven process laid out in this book/notebook package the most deep and comprehensive approach to defining your Unique Ability that Strategic Coach has ever offered in print. Doing the exercises in this easy-to-follow format will bring you life-changing self-knowledge. Confidently make clearer plans for the future and better decisions every day based on putting more of your best self into everything you do.

• Sales Rank: #110598 in Books
• Published on: 2015-10-05
• Number of items: 1
• Binding: Paperback
• 219 pages

About the Author
Since 1998, Catherine Nomura's passion for developing new business opportunities, markets, and products that maximize the value and reach of Strategic Coach s intellectual capital has led her to guide the company s evolving content creation and messaging. As part of the company s core leadership team, she has shaped and championed many new initiatives to get more entrepreneurs connected with the life-changing power of Strategic Coach thinking.

A key leader in the company, Julia Waller s passion for the Unique Ability concept, and for maximizing the potential of people and systems, led her to develop and enhance The Unique Ability Discovery Process in this book. She has worked with hundreds of entrepreneurs and team members in one-on-one sessions helping them identify, and create a life around, their Unique Ability. Julia has been a valued contributor at Strategic Coach since 1997.

A senior member of the core leadership team at Strategic Coach since 1991, and creator of the Entrepreneurial Team Programs, Shannon Waller is passionate about Unique Ability Teamwork and its impact on creating productive, successful, fun, and rewarding environments. She is also one of the main designers of new programs and products, and has extensive experience coaching entrepreneurs and their teams one-on-one and in large groups

Most helpful customer reviews

9 of 9 people found the following review helpful.
... but incredibly powerful process for helping you uncover your best self: your best talents and your biggest passions
By Jonathan
This book and accompanying worksheets set out a straightforward but incredibly powerful process for helping you uncover your best self: your best talents and your biggest passions.

You can apply the principles both personally and professionally, though my experience has mostly been work-related. I also have version 1 of this book, which is very good. The 2.0 edition updates the work and makes it much much more applicable and easy to implement.

Unique Ability 2.0:
-- helps you uncover what you should be spending your time on for a happier, more productive work/personal life;
-- helps you work out how to move away from tasks you shouldn't be doing, towards a day filled with more of the tasks you're good at and enjoy doing;
-- gives you a structure for articulating your strengths and abilities to others.

This isn't a book you read from cover to cover then replace on the shelf. You'll read a chapter, think about it, talk to your spouse or colleagues, make some notes, then read on. It's not overly in-depth, but it doesn't need to be.

Unique Ability 2.0 is a process for achieving a more enjoyable, more rewarding personal and/or professional life. It's simple and easily implementable but will have a profound impact on your daily life.

0 of 0 people found the following review helpful.
A great source for those who really want to make a ...
By Nancy Nesyto-Freske
Gave me a lot to think about and concrete action steps to take. A great source for those who really want to make a change in themselves and moving forward in the world.

0 of 1 people found the following review helpful.
Simple to read and use
By aziur11
Book and notebook great combination; very good quality materials. Well written, as expected.

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